Callers are told
Before anything is recorded, the caller hears that they are speaking to an automated line. The wording is yours to set, so it sounds like you rather than like a disclaimer.
Security
Your callers, your data, your rules.
Ansard handles conversations with your customers, which means it handles their personal data. Here is exactly what happens to it, what Ansard is allowed to say, and where the line is drawn.
Data
- Held in the UKCalls, transcripts and customer details stay in the United Kingdom.
- Never sold onNot to advertisers, not to data brokers, not to anybody.
- Never used to train anyone elseYour customers’ conversations do not become somebody else’s model.
- Yours to takeExport your calls and bookings whenever you want, and we delete on request.
Recording and consent
Identity is checked before anything is disclosed
Recognising a number is not the same as knowing who is holding the phone. Before Ansard reads a booking back or changes one, it asks a question only the right person answers.
Work lines are shared and phones get handed round. This is not a nicety.
What it is allowed to do
You draw the line
You decide what Ansard may settle on its own, what has to reach a person, and what it is never permitted to say. Access, allergies, complaints and anything about money can all be fenced off.
It does not guess
If it has not been given an answer, it says so and takes a message. It will not improvise a price, a policy or an assurance to get off the phone.
An invented answer is worse than a missed call.